Shipping & Delivery

All our clothing/apparel are created On Demand and Cut and Sewed by hand! This means once you order
a product the printing process starts.

We use the best printers in the biz to ensure a great end product. Now… we
can tell you all about how we print and what our process is, but it would be
far easier to show you. This is why we created the video below of one of our
production facilities:

SHIPPING TIMES:

We provide shipping to over 200 countries around the world. However, there is
some location we are unable to ship tom, click here for non-shipping countries.
If you happen to be located in one of those countries we will contact you.

How long shipping takes really depends on where you are from. To make it easy
for you we created this simple table to help you estimate:

Shipping time varies by location. These are our estimates:

Location*Estimated Shipping Time
United States5-15 business days
Mexico, Brazil, South Africa20 – 40 business days
Rest of the world15- 25 business days

*This doesn’t include our 7-10 days processing time. *All Paypal pending need 10 days for verify and process.

 

Note:

* We are NOT responsible for any customs fees once the items have shipped. By
purchasing our products, you consent that one or more packages may be shipped
to you and may get customs fees when they arrive in your country.

* This doesn’t include our 5-10 days processing time.

*The ETA above is regarded under normal condition of weather, social,…

* When it’s the high peak of demand for logistics or holiday/festival/disaster/strike/demonstration…
it will be slower according to the incidents which we can not control. However,
we will have your order delivered or refunded if it gets lost.

SHIPPING OPTIONS:

We think quality should speak for itself. Therefore we only charge shipping on
one-off orders. Basically, this means that For everything you order 100 USD or above on Monkstars, shipping is on us!

Domestic (US):
Free shipping: Order over 100$
Standard Shipping: 4.99 For first item + 1.99 for additional item.
Insurrance Shipping 12.99 for first item + 6.99 for additional item.

International Shipping:
Free shipping: Order over 100$
Standard Shipping: 6.95 For first item + 2.95 for additional item.
Insurrance Shipping 12.99 for first item + 6.99 for additional item.

Order value used to count its freight is the after discounted value.

Expedited shipping (3-10 days):

Free ship by Expedited shipping methods (DHL/UPS line/S.F Express…) for orders over 10 items

For orders of 10 items or less:

   – To USA: 15 per each of the first items + 8 for additional item

   – To Brazil/Mexico/South Africa: 25 per each of the first items + 8 for additional item

   – To the rest countries: 20 per each of the first items + 8 for additional item

+ STANDARD SHIPPING:

You can choose Standard Shipping at a cheaper cost but if the goods are lost
when shipped, we will not refund you, if the goods you receive are defective,
broken, … but cause not by you, we will send you a replacement product
or refund you (if you want the refund, you need to send the package back).

Free shipping is regarded as standard Shipping

+ SHIPPING WITH INSURANCE?

Because there is always a risk that goods in transit may be damaged, lost
or delayed, you can choose to transport with Insurance.
When your goods have any errors due to shipping, we will immediately send
you another product or refund you without asking for
any whatever. Besides opting for transportation insurance, making sure the
goods are packed safely and securely also mitigates any loss.

Expedited shipping is regarded as a shipping with insurance.

NOTE: We send orders to ordering shipping address, not the person on it. Please make sure your shipping address is written correctly to avoid any inconvenience.
 

 If you find something unusual happens to your order while shipping, please report via the form below: