Shipping & Delivery

All our clothing/apparel are created On Demand and Cut and Sewed by hand! This means once you order a product the printing process starts.

We use the best printers in the biz to ensure a great end product. Now… we can tell you all about how we print and what our process is, but it would be far easier to show you. This is why we created the video below of one of our production facilities:

SHIPPING TIMES:

We provide shipping to over 200 countries around the world. However, there is some location we are unable to ship tom, click here for non-shipping countries. If you happen to be located in one of those countries we will contact you.

How long shipping takes really depends on where you are from. To make it easy for you we created this simple table to help you estimate:

Shipping time varies by location. These are our estimates:

Location*Estimated Shipping Time
United States 5-15 business days
Mexico, Brazil, South Africa 20 – 40 business days
Rest of the world 15- 25 business days

*This doesn’t include our 7-10 days processing time. *All Paypal pending need 10 days for verify and process.

 

Note:

* We are NOT responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.

* This doesn’t include our 5-10 days processing time.

*The ETA above is regarded under normal condition of weather, social,…

* When it’s the high peak of demand for logistics or holiday/festival/disaster/strike/demonstration… it will be slower according to the incidents which we can not control. However, we will have your order delivered or refunded if it gets lost.

SHIPPING OPTIONS:

We think quality should speak for itself. Therefore we only charge shipping on one-off orders. Basically, this means that For everything you order 100 USD or above on Monkstars, shipping is on us!

Domestic (US):
Free shipping: Order over 100$
Standard Shipping: 4.99 For first item + 1.99 for additional item.
Insurrance Shipping 12.99 for first item + 6.99 for additional item.


International Shipping:
Free shipping: Order over 100$
Standard Shipping: 6.95 For first item + 2.95 for additional item.
Insurrance Shipping 12.99 for first item + 6.99 for additional item.

Order value used to count its freight is the after discounted value.

*DHL shipping (3-10 days): we charge more 15 USD/item to the USA, 25 USD/item to Brazil/Mexico/South Africa and 20 USD/item to other countries (Any freight you paid before will not be refunded). Contact us within 5 hours after ordering time for the instruction. DHL shipping includes insurance already. Refer here for instruction to choose this shipping method

 

We have 2 options in shipping:

+ STANDARD SHIPPING:

You can choose Standard Shipping at a cheaper cost but if the goods are lost when shipped, we will not refund you, if the goods you receive are defective, broken, … but cause not by you, we will send you a replacement product or refund you (if you want the refund, you need to send the package back).

+ SHIPPING WITH INSURANCE?

Because there is always a risk that goods in transit may be damaged, lost or delayed, you can choose to transport with Insurance. When your goods have any errors due to shipping, we will immediately send you another product or refund you without asking for any whatever. Besides opting for transportation insurance, making sure the goods are packed safely and securely also mitigates any loss.

NOTE: We send orders to ordering shipping address, not the person on it. Please make sure your shipping address is written correctly to avoid any inconvenience.

 If you find something unusual happens to your order while shipping, please report via the form below: